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FAQ · KNOWLEDGE BASE

Answers, on the record

Everything to know before you order — quality, delivery, payments, the API and white-label. Plain language, no fine print.

01

ORDERS & DELIVERY

6 ITEMS
Most orders begin delivering within minutes. Speed depends on the service and quality tier, and it is always shown on each service before you order.
Refill is automatic on all refillable services. Non-refillable services are marked before you order.
Yes. Drip-feed spreads delivery over hours or days instead of all at once. It is available on supported services and is the standard tool for keeping growth looking natural.
Yes. Every service shows its MIN and MAX quantity before you order, so you always know the allowed range for each offer.
Many services come in different quality tiers, from economical to premium, with matching delivery speed and drop-resistance. The tier is chosen per order and shown on the service before purchase.
Orders move into delivery within minutes. Cancellation is possible through the v2 API while an order is still queued; once delivery starts, the order runs to completion.
02

ACCOUNTS & BRANDING

6 ITEMS
Yes. Every account sells under its own brand. For full white-label, create a child panel: your clients get their own panel with your logo, your prices and a separate balance.
A separate, fully branded panel for one of your clients. It runs on our delivery engine but looks and feels like your own product, with its own balance, margins and API key.
No setup fees, no contracts and no minimum deposit. Your account is live the moment you register.
Yes. Custom rates let you override the default price per service for individual clients, so every reseller keeps their own margin on top of the same catalog.
Yes. The panel runs under your brand. White-label child panels hide our branding completely: order pages, tickets, emails and API endpoints carry your name only.
Absolutely. Many resellers start by growing their own pages. You can place orders for any public link without special approval.
03

PAYMENTS & BALANCE

6 ITEMS
Add funds to your balance through our payment methods, then spend freely on services. Orders are charged against your prepaid balance, and parallel requests can never spend more than you have.
Automatic bonus tiers apply to top-ups above set amounts. The bonus lands on your balance immediately and is shown before you pay.
Unused balance can be refunded on request, subject to the terms. Refundable amounts are calculated from the balance history.
Deposits go through the payment methods listed in the panel. All of them credit your balance immediately, and the available options are shown on the deposit page.
There are no setup fees. Payment processors may apply a small fee per method; the exact amount is always shown before you confirm a deposit.
Yes. Unused funds can be refunded on request, subject to the terms. Refunds are calculated from the balance history and processed by support.
04

API & INTEGRATION

6 ITEMS
Yes. The API covers service list, order placement, status and balance in the standard SMM format. Two versions are served from one key: v1 for drop-in compatibility, v2 with order history, cancel and refill.
v1 uses the classic SMM parameter format that most reseller tools already speak. v2 adds order history, order cancellation, refill and a richer service list. Both share the same API key and balance.
Yes. Point your own storefront, scripts or client panels at the API, pass your key with each request, and delivery runs on our side. Webhooks can push order status changes to your server.
No. Every account, and every child panel, has its own key, visible only to that account. Keys are never shown on public pages and can be regenerated anytime.
Yes. Webhooks push order status changes to your endpoint as they happen, so your tools stay in sync without polling.
Yes. The standard-format API works with most reseller scripts and custom storefronts. Point your tools at the base URL, pass the key, and resell under your own brand.
05

SECURITY & PRIVACY

3 ITEMS
Never. Delivery works on public links only. We never ask for passwords, and no legitimate SMM panel should either.
Orders are debited atomically against your prepaid balance, so parallel requests can never overspend, and every money movement is logged. Accounts are protected by brute-force lockouts and rate limits.
Your data can be exported on request before closing, and is handled according to the privacy policy afterwards.
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