FAQ · KNOWLEDGE BASE
Answers, on the record
Everything to know before you order — quality, delivery, payments, the API and white-label. Plain language, no fine print.
01
ORDERS & DELIVERY
6 ITEMS
01
How fast is delivery?
Most orders begin delivering within minutes. Speed depends on the service and quality tier, and it is always shown on each service before you order.
02
What happens if a delivery drops?
Refill is automatic on all refillable services. Non-refillable services are marked before you order.
03
Can I drip-feed an order?
Yes. Drip-feed spreads delivery over hours or days instead of all at once. It is available on supported services and is the standard tool for keeping growth looking natural.
04
Is there a minimum or maximum order size?
Yes. Every service shows its MIN and MAX quantity before you order, so you always know the allowed range for each offer.
05
Do you offer quality tiers?
Many services come in different quality tiers, from economical to premium, with matching delivery speed and drop-resistance. The tier is chosen per order and shown on the service before purchase.
06
Can I cancel an order after placing it?
Orders move into delivery within minutes. Cancellation is possible through the v2 API while an order is still queued; once delivery starts, the order runs to completion.
02
ACCOUNTS & BRANDING
6 ITEMS
01
Can I use my own branding?
Yes. Every account sells under its own brand. For full white-label, create a child panel: your clients get their own panel with your logo, your prices and a separate balance.
02
What is a white-label child panel?
A separate, fully branded panel for one of your clients. It runs on our delivery engine but looks and feels like your own product, with its own balance, margins and API key.
03
Is there a setup fee or minimum deposit?
No setup fees, no contracts and no minimum deposit. Your account is live the moment you register.
04
Can I set different prices for different clients?
Yes. Custom rates let you override the default price per service for individual clients, so every reseller keeps their own margin on top of the same catalog.
05
Can I sell to my clients without exposing your name?
Yes. The panel runs under your brand. White-label child panels hide our branding completely: order pages, tickets, emails and API endpoints carry your name only.
06
Can I order for my own accounts first?
Absolutely. Many resellers start by growing their own pages. You can place orders for any public link without special approval.
03
PAYMENTS & BALANCE
6 ITEMS
01
How do payments work?
Add funds to your balance through our payment methods, then spend freely on services. Orders are charged against your prepaid balance, and parallel requests can never spend more than you have.
02
Do I get a bonus on deposits?
Automatic bonus tiers apply to top-ups above set amounts. The bonus lands on your balance immediately and is shown before you pay.
03
Are unused funds refundable?
Unused balance can be refunded on request, subject to the terms. Refundable amounts are calculated from the balance history.
04
Which payment methods do you accept?
Deposits go through the payment methods listed in the panel. All of them credit your balance immediately, and the available options are shown on the deposit page.
05
Is there a fee for depositing?
There are no setup fees. Payment processors may apply a small fee per method; the exact amount is always shown before you confirm a deposit.
06
Can I get my unused balance back?
Yes. Unused funds can be refunded on request, subject to the terms. Refunds are calculated from the balance history and processed by support.
04
API & INTEGRATION
6 ITEMS
01
Is there an API for developers?
Yes. The API covers service list, order placement, status and balance in the standard SMM format. Two versions are served from one key: v1 for drop-in compatibility, v2 with order history, cancel and refill.
02
Which API versions are supported?
v1 uses the classic SMM parameter format that most reseller tools already speak. v2 adds order history, order cancellation, refill and a richer service list. Both share the same API key and balance.
03
Can I resell automatically through the API?
Yes. Point your own storefront, scripts or client panels at the API, pass your key with each request, and delivery runs on our side. Webhooks can push order status changes to your server.
04
Is my API key visible to anyone else?
No. Every account, and every child panel, has its own key, visible only to that account. Keys are never shown on public pages and can be regenerated anytime.
05
Can my server receive order updates automatically?
Yes. Webhooks push order status changes to your endpoint as they happen, so your tools stay in sync without polling.
06
Can I integrate the API with my own storefront?
Yes. The standard-format API works with most reseller scripts and custom storefronts. Point your tools at the base URL, pass the key, and resell under your own brand.
05
SECURITY & PRIVACY
3 ITEMS
01
Do you ever need my account passwords?
Never. Delivery works on public links only. We never ask for passwords, and no legitimate SMM panel should either.
02
How is my balance protected?
Orders are debited atomically against your prepaid balance, so parallel requests can never overspend, and every money movement is logged. Accounts are protected by brute-force lockouts and rate limits.
03
What happens to my data if I close my account?
Your data can be exported on request before closing, and is handled according to the privacy policy afterwards.
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